Cold Calls / Phone Calls

Cold Calls / Phone Calls

Whether you are making a cold call to promote your business or a phone call, they can be extremely stressful.  Here are a few tips that can help you make them less stressful and more productive.

1 - write out a script of what you would like the conversation to look like

2 - practice your script on your own; practice it with a co-worker / friend

3 - review your goal for the phone call / what would you like the prospect to do after the call?
If you are selling something big then you probably will not get the sale through the first phone call so you are best to create a complete sales process with the cold call being one step.

4 - can you sell them on anything that is safe / maybe you get them to sign up for your newsletter or ask them to lunch --- you want them saying 'yes' to you

5 - decide in advance what information you will share on the phone - prices, product outline, references.....

6 - schedule a timeslot when you plan to make these calls

7 - make the call!

8 - record your results and make yourself some notes so you can continue to build the business relationship and learn for the next call.

To improve your cold calls and add muscle to your marketing plan, call Cheryl Rankin at Fit For Business 647-287-0320, info@fitforbusiness.ca

Easy Phone Calls

Easy Phone Calls

What a crazy title - easy phone calls?  How can phone calls be easy when you are so nervous?

Whether you are making cold calls to introduce your business, calling to book an appointment or calling to close the sale - all calls can be tough to make.  Here are some tips to make them easier:

1 - prepare a script for any out-going calls
a) one for voicemail
b) one for a live person if the call goes well
c) one for a live person if the call is tough

2 - review your target market
a) what do you know about the person you are calling?
b) what do you know about similar people / businesses?

3 - is there a chance they could have some objections?
a) list the objections
b) prepare a positive response to the objection (your come-back)

4 - email or mail them something to introduce your business or your proposal

5 - schedule a timeslot to make calls so you are not rushed

6 - be dressed professionally

7 - take a big breathe

8 - dial the phone
a) identify yourself but be friendly  Good afternoon, This is Cheryl from Fit For Business.  How are you today?
b) ask if it is a good time to talk for a minute or two
c) follow your script
d) find out if they received your email

9 - listen!  listen! listen!  Even though you want to follow your script be very careful to listen to the person on the other end of the line and your call will go much better.

10 - track your results
a) what phrases seemed to work well
b) what objections did they have?
c) what follow-up is needed?

Remember that if you can talk to 100 people in your target market that you should be able to close at least one sale so just get busy and start the calls.

If you want some help preparing your scripts or practicing, then call Cheryl Rankin, Fit For Business at 647-287-0320.

Cold Calls

Cold Calls -

Be prepared and your cold calls will not be so scary and will be more useful.

1. Have your own contact info written down and handy.
2. Confirm why you are calling - what results do you want?
3. What do you know about the client? Why do you think they should talk to you?
4. Why should they talk to you?
5. Write out a very short script for the start of the call and have notes about the other details handy.
6. Write down all questions and objections so you can learn for the next time.

You are ready - now make the cold call and book yourself a meeting!

Need help sorting out your script and notes - call Cheryl Rankin, Fit For Business for some suggestions.

Cheryl Rankin
Fit For Business
647-287-0320
info@fitforbusiness.ca
www.fitforbusiness.ca
facebook / linked in / twitter

Who are you calling?

Who will you be calling today?

The National Do Not Call list and your small business.

The National Do Not Call List (DNCL) will launch Today September 30, 2008. Scott Kendall, The Technology Coach sent the following e-mail. I thought it was so helpful that I asked if I could share it with you.

The Do Not Call List is designed to reduce the number of unwanted telemarketing calls and faxes Canadian consumers receive. Key facts for Small Business Owners!Telemarketers are those who make calls or send faxes to sell or promote a product or service, or to request donations. Exempt telemarketers include registered charities, newspapers, political parties, as well as organizations that conduct market research, polls and surveys.

Are YOU a telemarketer?If you make calls or send faxes to sell or promote a product or service, or to request donations, then you are a telemarketer."But I only make warm calls, Follow up when clients / customers request it or I was calling because I was given your name as a referral!"According to the CRTC "Telemarketing" means the use of telecommunications facilities to make unsolicited telecommunications for the purpose of solicitation.But you might be exempt! Click here to read my Blog this week and find out if the rules apply to you and under what circumstances.

Scott Kendall

The Technology Coach

www.TheTechnologyCoach.ca

scottk@thetechnologycoach.ca

Office 905-366-8234

To discuss how to market your business without phone calls, call Cheryl Rankin, Fit For Business at 647-287-0320.

Cheryl Rankin

Fit For Business

647-287-0320

info@fitforbusiness.ca

http://www.fitforbusiness.ca/